We’re on a mission to help you save time & improve your business.

For decades, law firms have struggled with manual processes, cumbersome tasks, and outdated systems; from tracking time to balancing books, there’s never been an easy way to efficiently manage your legal practice. Until now.

At GhostPractice, we believe managing your law firm can be a simple and seamless process.

Our innovative platform is dedicated to streamlining and automating tasks, enabling practices to increase profitability and focus on higher-value work.

Customer service lives at our core.

We believe great software goes a long way, but the people make all the difference. From the initial onboarding to your day-to-day work, we pride ourselves on offering unrivaled service and support to you and your team.

Interested in joining our team?

We’re always looking for new members to join us. Check out the open roles available. Interested in coming to work for us? E-mail your resume to info@ghostpractice.ca.

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Accounting Software Trainer

Who we are:

GHOSTPRACTICE (https://www.ghostpractice.ca/) is an international software and technology company servicing the legal industry with its North American operations based in the heart of downtown Toronto. We are a motivated and passionate team of industry professionals committed to delivering the highest quality products and services to our clients.

 

Who we are looking for:

  • Someone with the ability to teach both small and large groups of legal professionals on how to use and administer our GhostPractice software both in person, or via remote tools.
  • A dynamic person with experienced customer service skills in client facing roles.
  • Someone with strong communication skills both verbal and written.
  • An individual with top notch presentation skills.
  • A highly organized person who is adaptable when new tasks unexpectedly arise.
  • A team player who is personable, friendly, out-going, creative, confident, and energetic.
  • Someone who is passionate about teaching and learning.

Some of your responsibilities will include:

  • Conducting training sessions on our software to both small and large groups of legal professionals and administrators.
  • Being a qualified product expert with complete knowledge and understanding of our GhostPractice software to include being a subject matter expert in law firm practice management (front office and back office).
  • Collect and document feedback to evaluate successful effectiveness of your training sessions.
  • Collaborate with our project management team to help support new software implementations.
  • Provide support responses to both clients and colleagues as needed, and as requested by other management members.
  • Provide documented feedback from customers to the training manager and product management team regarding issues, features, new functionality, and cool ideas.

What will help you succeed in this role:

  • A positive attitude.
  • Outstanding communications skills.
  • Experience presenting to various sized groups, in-person and online.
  • Ability to travel outside of Toronto, but within Canada if needed.
  • Proficiency in Microsoft Office.

Nice to have:

  • Knowledge of law firms and their administration.
  • An understanding of bookkeeping and accounting principles.
Data Migration & Technical Consultant

TERMS: Local; Full-Time Permanent

JOB DESCRIPTION SUMMARY:

  • Client data extraction, manipulation, and migration from legacy software to GhostPractice.
  • Development and production of all custom reports produced by GhostPractice for client consumption.

SKILLS AND EXPERIENCE:

  • Must have advanced knowledge in Microsoft Excel VBA.
  • Must have advanced knowledge of Microsoft Transact SQL and the ability to understand the SQL tables in GhostPractice.
  • Skilled in data analysis and troubleshooting to be able to analyze, understand and convert legacy data into GhostPractice.
  • Ability to write data extraction and migration tools is required.
  • Prior data manipulation and working with large data is required.
  • Innovative problem-solving skills. Attention to detail.
  • Ability to work quickly and accurately under pressure.
  • Experience delivering projects within the agreed upon timeframe. Delivery of high-quality work in a timely manner.
  • Punctual and willing to work overtime. Ability to work in a team environment.
  • Takes initiative and has confidence to work independently, asking relevant questions when necessary.

ROLE RESPONSIBILITES:

  • Extract, analyze, troubleshoot, and convert legacy data into GhostPractice.
  • Lead in the production of any customized reports. Understand reporting requirements and ensure that the converted data adheres to the reporting requirements.
  • Act as the primary consultant for client data migrations, including UAT and go-live conversions.
  • Assist GhostPractice project managers in assessing any data migration and report requirements for clients from legacy software applications.
  • Contribute to the ongoing improvement of GhostPractice policies and procedures in the areas of data migration and custom GhostPractice software configurations for clients.
  • Role involves both internal and client facing collaboration requiring strong organization and communication skills. Professionalism, hardworking and a positive attitude are required for success in this position.

NICE TO HAVE:

  • Diploma or Degree in business or another field relevant to this role.
  • Knowledge and understanding of business and trust accounting.
  • Prior data conversion experience.
  • Experience working in a high-pressure environment.
Legal Accounting Software Support

ROLE: Accounting Support

Job Description :

  • Responsible for providing product support to law firm customers with a focus on accounting procedures, including AR, AP, Legal Trust Accounting, Invoicing and General Ledger support.
  • Ability to support customers on the phone, over email, via remote session, or in person at the customers’ location when required.
  • Be a qualified product expert with complete knowledge and understanding of the software.
  • Help communicate to customers how to use and administer the software.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Collaborate with other departments and provide client feedback to drive product development.
  • Assist users with onsite product testing and training in a support capacity, as needed.

 Requirements :

  • Accounting/Bookkeeping experience is required.  Demonstrated experience in a law office or working with similar software is preferred.
  • Ability to assist clients with HST remittances, trust accounting, and legal bookkeeping.
  • A strong and unwavering customer service commitment.
  • Excellent written and oral communication skills.  Ability to compose professional Emails and lead meetings.
  • Strong organizational and time management skills with attention to detail.
  • Self-starter, quick learner, motivated, disciplined, and focused.  Able to work under pressure.
  • Prior experience training and supporting accounting software is preferred.
  • Proficiency in Microsoft Office Suite including MS Teams.
  • Exposure to database driven systems, particularly Microsoft SQL, Salesforce, and remote connectivity applications is an asset but not required.
  • Ability to travel outside of Toronto, if needed.

 Qualifications :

  • At least 2 years of experience in a client facing corporate role or bookkeeping and accounting role.
  • University, or College Level Accounting Courses completed.
  • Strong comprehension of accounting terminology and best practices.
  • Strong knowledge of month end procedures, reconciliations, and financial reports.
Legal Software Technical Support

ROLE: Technical Support and Data Analysis

Job Description :

  • Responsible for providing product support to law firm customers with a focus on computer related technical skills, such as networks, MS SQL, report writing, and MS Excel.
  • Ability to support customers on the phone, over email, or in person at the customers’ location when required.
  • Be a qualified product expert with complete knowledge and understanding of the software.
  • Help communicate to customers how to use and administer the software.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Collaborating with other departments including implementation management and IT support in an effort to assist with new customers.
  • Assist users with onsite product testing and training in a support capacity, as needed.

 Requirements :

  • Computer networking, MS SQL, and MS Excel proficiency is required.
  • Provide superior quality and efficient service to customers by handling/resolving incoming support and inquiry calls/emails.
  • Follow standard Help Desk procedures; including logging all help Desk interactions, tracking problems, requests and document resolutions.
  • A strong and unwavering customer service obsession and a positive attitude is an everyday state of mind.
  • Excellent English written and oral communication skills. Ability to relay difficult concepts to novice users.
  • Strong organizational and time management skills with attention to details.
  • Self-starter, quick learner, motivated, disciplined, and focused.  A true team player.
  • Ability to install and configure client-server applications on mid-large size networks.
  • Very good knowledge of Microsoft Office & Windows software.
  • A+ Certification/Microsoft Certified Professional would be an asset but not a requirement.
  • Beneficial to have experience with MS SQL Server, Windows Server, and remote hosting.
  • Occasionally have the ability to travel outside of Toronto, if needed.
  • Experience working with accounting software, or basic understanding accounting principles is an asset.

 Qualifications 

  • University, or College Level Accounting Courses.
  • Experience working as a Help Desk/Customer Service/Support role or equivalent.
  • Background in Data Analysis and/or Technical Support
Software Implementation & Project Manager

ROLE: Implementation Project Manager

Job Description :

  • Responsible for leading and managing new client implementations of legal practice management software.
  • Ability to manage an implementation of a small, or mid-sized business with a hands-on approach.
  • Capable to assist with software training for both small and large groups of legal professionals in a one on one or classroom/boardroom setting.
  • Be a qualified proven product expert with complete knowledge and understanding of the software.
  • Provide support when needed to both clients and colleagues.
  • Assist with Accounting Data and Case Management data conversions.
  • Assist users with onsite product testing and UAT.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Assist with other Implementations Teams, as needed.
  • Potentially assist customers with business management consulting.

 Requirements :

  • Positive and upbeat with excellent communication skills.
  • Strong organizational and time management skills with attention to details.
  • 3 years software project management experience preferred.
  • Understanding of accounting is a required.  Legal accounting is preferred.
  • A strong and unwavering customer service obsession.
  • Self-starter, quick learner, motivated, disciplined and focused.
  • A true team player.
  • Proficiency in Excel and Word.
  • Ability to travel outside of Toronto, as required.

 Qualifications :

  • University, or College Degree
  • Project Management Professionals (PMP) preferred.

Ready to take your legal practice to the next level?

Whether you’re looking to speak to a specialist or book a demo, we’d love to hear from you.

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