GHOSTPRACTICE (https://ghostpractice.ca/) is an international software and technology company servicing the legal industry with its North American operations based in the heart of downtown Toronto.  We are a motivated and passionate team of industry professionals committed to delivering the highest quality of products and services to our clients.  In addition, we are a rapidly growing company committed to hiring people who are interested in working collaboratively in a fast paced environment.  Your strong communication skills and positive approach to challenges are welcomed here.

GhostPractice is an equal opportunity employer committed to diversity in our workforce and equal access to opportunities based on merit and performance.

 Job Openings:

Legal Accounting Software Support

ROLE: Accounting Support

Job Description :

  • Responsible for providing product support to law firm customers with a focus on accounting procedures, including AR, AP, Legal Trust Accounting, Invoicing and General Ledger support.
  • Ability to support customers on the phone, over email, via remote session, or in person at the customers’ location when required.
  • Be a qualified product expert with complete knowledge and understanding of the software.
  • Help communicate to customers how to use and administer the software.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Collaborate with other departments and provide client feedback to drive product development.
  • Assist users with onsite product testing and training in a support capacity, as needed.

 Requirements :

  • Accounting/Bookkeeping experience is required.  Demonstrated experience in a law office or working with similar software is preferred.
  • Ability to assist clients with HST remittances, trust accounting, and legal bookkeeping.
  • A strong and unwavering customer service commitment.
  • Excellent written and oral communication skills.  Ability to compose professional Emails and lead meetings.
  • Strong organizational and time management skills with attention to detail.
  • Self-starter, quick learner, motivated, disciplined, and focused.  Able to work under pressure.
  • Prior experience training and supporting accounting software is preferred.
  • Proficiency in Microsoft Office Suite including MS Teams.
  • Exposure to database driven systems, particularly Microsoft SQL, Salesforce, and remote connectivity applications is an asset but not required.
  • Ability to travel outside of Toronto, if needed.

 Qualifications :

  • At least 2 years of experience in a client facing corporate role or bookkeeping and accounting role.
  • University, or College Level Accounting Courses completed.
  • Strong comprehension of accounting terminology and best practices.
  • Strong knowledge of month end procedures, reconciliations, and financial reports.
LEGAL SOFTWARE TECHNICAL SUPPORT

ROLE: Technical Support and Data Analysis

Job Description :

  • Responsible for providing product support to law firm customers with a focus on computer related technical skills, such as networks, MS SQL, report writing, and MS Excel.
  • Ability to support customers on the phone, over email, or in person at the customers’ location when required.
  • Be a qualified product expert with complete knowledge and understanding of the software.
  • Help communicate to customers how to use and administer the software.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Collaborating with other departments including implementation management and IT support in an effort to assist with new customers.
  • Assist users with onsite product testing and training in a support capacity, as needed.

 Requirements :

  • Computer networking, MS SQL, and MS Excel proficiency is required.
  • Provide superior quality and efficient service to customers by handling/resolving incoming support and inquiry calls/emails.
  • Follow standard Help Desk procedures; including logging all help Desk interactions, tracking problems, requests and document resolutions.
  • A strong and unwavering customer service obsession and a positive attitude is an everyday state of mind.
  • Excellent English written and oral communication skills. Ability to relay difficult concepts to novice users.
  • Strong organizational and time management skills with attention to details.
  • Self-starter, quick learner, motivated, disciplined, and focused.  A true team player.
  • Ability to install and configure client-server applications on mid-large size networks.
  • Very good knowledge of Microsoft Office & Windows software.
  • A+ Certification/Microsoft Certified Professional would be an asset but not a requirement.
  • Beneficial to have experience with MS SQL Server, Windows Server, and remote hosting.
  • Occasionally have the ability to travel outside of Toronto, if needed.
  • Experience working with accounting software, or basic understanding accounting principles is an asset.

 Qualifications 

  • University, or College Level Accounting Courses.
  • Experience working as a Help Desk/Customer Service/Support role or equivalent.
  • Background in Data Analysis and/or Technical Support
Software Implementation and Project Manager

ROLE: Implementation Project Manager

Job Description :

  • Responsible for leading and managing new client implementations of legal practice management software.
  • Ability to manage an implementation of a small, or mid-sized business with a hands-on approach.
  • Capable to assist with software training for both small and large groups of legal professionals in a one on one or classroom/boardroom setting.
  • Be a qualified proven product expert with complete knowledge and understanding of the software.
  • Provide support when needed to both clients and colleagues.
  • Assist with Accounting Data and Case Management data conversions.
  • Assist users with onsite product testing and UAT.
  • Provide documented feedback from customers to the product management team regarding issues, features, new functionality, and cool ideas.
  • Assist with other Implementations Teams, as needed.
  • Potentially assist customers with business management consulting.

 Requirements :

  • Positive and upbeat with excellent communication skills.
  • Strong organizational and time management skills with attention to details.
  • 3 years software project management experience preferred.
  • Understanding of accounting is a required.  Legal accounting is preferred.
  • A strong and unwavering customer service obsession.
  • Self-starter, quick learner, motivated, disciplined and focused.
  • A true team player.
  • Proficiency in Excel and Word.
  • Ability to travel outside of Toronto, as required.

 Qualifications :

  • University, or College Degree
  • Project Management Professionals (PMP) preferred.

For other jobs listings, please visit us at Korbitec Careers, or send us your resumé by clicking here.

GhostPractice offers a means to significantly increase law firm profitability with a unique approach to practice management software.

CONTACT US

8 King Street East, Suite 1200
Toronto, Ontario, M5C 1B5

TF: (800) 340-3234
T: (416) 363-1650
info@ghostpractice.ca